When you need help quickly but it’s not a life threatening emergency there are a range of services that can help. The services outlined below can give advice and treatment if your GP practice is closed or if you are injured or ill and you are not sure what to do. People in Surrey who need urgent NHS care are being asked to call NHS 111 before they decide to walk into the local Emergency Department (ED), or as many people know it, A&E.
NHS 111 can help if you have an urgent medical problem and need advice.
Get help online or on the phone
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged five and over)
- call 111
NHS 111 is available 24 hours a day, 7 days a week, 365 days a year. Calls are free from landlines and mobiles.
If you have difficulties communicating or hearing, you can:
- call 18001 111 on a textphone
- use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. You can also ask for a translator if you need one.
Depending on the situation you will:
- find out what local service can help
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice.
Easy read information on the NHS 111 service can be downloaded from the NHS 111 assets website.
NHS 111 does not replace 999 or A&E for medical emergencies - when someone is seriously ill or injured and their life is at risk. NHS 111 does not replace 999 or A&E for medical emergencies - when someone is seriously ill or injured and their life is at risk. However, people who need urgent NHS care are being asked to call NHS 111 before they decide to walk into their local A&E. This is to ensure that patients can access the clinical service they need, first time. It will help the NHS to maintain social distancing, reduce the risk of spreading Covid-19 and keep patients and staff as safe as possible.
You will be spoken to by a trained professional and a clinician if needed. If it is decided you need to go to the emergency department then you will be given a suitable time to attend and staff at the hospital will be expecting you. That means less waiting around and faster treatment.
Patients and a wide range of healthcare professionals helped to redesign the NHS 111 service for Surrey. Launched in 2019, the redesigned service aims to meet most healthcare needs on the first call – including a consultation with a doctor, nurse, dentist, pharmacist or mental health specialist if needed and appointments booked with many local services.
Care UK deliver NHS 111 and GP out-of-hours services in Surrey Heartlands. Find out more here.
GP out-of-hours services
If you feel that you need to see a doctor outside of GP practice opening hours (known as ‘out-of-hours’) and it is not an emergency please call 111. The Surrey Heartlands GP out-of-hours service does not offer walk-in appointments, and can only be accessed by calling NHS 111.
The out-of-hours service is for urgent cases only. If your problem isn’t urgent, please contact your GP surgery when it is next open.
The GP out-of-hours service is open Monday to Friday from 6.30pm to 8.00am, and for 24 hours at weekends and during bank holidays.
NHS 111 will tell you if you need a face-to-face appointment and this could be either at a local healthcare centre or a home visit.
Find out more by visiting the Surrey NHS 111 service website.
Nurse-led NHS walk-in centres can help if you have an urgent but non-life threatening injury or illness. No appointment is needed. They can provide a quicker and more appropriate route to treatment than hospital A&E departments.
|Ashford Walk-in Centre||Ashford Health Centre, London Road, Ashford TW15 3FE||
Open Monday – Sunday (365 days a year), 8am – 8pm.
|Woking Walk-in Centre||Woking Community Hospital Heathside Road Woking GU22 7HS||
Open Monday – Sunday (365 days a year), 8am – 8pm.
Minor Injury Units
Nurse-led minor injury units can also provide a quicker and more appropriate treatment than going to A&E. Treatment is available for minor injuries such as:
- Bites / stings
- Cuts / grazes
- Minor burns / scalds
- Minor eye / ear injuries, including removal of foreign bodies from the ears or nose
- Minor head injuries
- Removal of splinters
- Sprains / strains / limb injuries
- Suspected fractures / broken bones
- Neck pain
No appointment is needed.
Here are the details for our minor injuries units:
|Haslemere Minor Injury Unit||Haslemere Hospital, Church Lane, Haslemere, Surrey, GU27 2BJ||
Open Monday – Friday, 9am – 5pm. Tel: 01483 782 334. For adults or children aged 2 years and over. Find out more.
|Caterham Dene Minor Injury Unit||Caterham Dene Community Hospital, Church Road, Caterham, CR3 5RA||
Open Monday – Sunday (365 days a year), 8am – 8pm. Tel: 01883 837512. For adults aged 18 years and over. Find out more.
Urgent Treatment Centres
Urgent Treatment Centres (UTC) treat minor illnesses and injuries that are urgent but not life-threatening. They treat adults and children of any age and can deal with the most common ailments people attend A&E for. They are GP-led but are not an alternative to your GP practice, which should usually be contacted first. You can walk-in to the service or an appointment can be booked through NHS 111.
|St Peter’s Hospital, Urgent Treatment Centre||St Peter’s Hospital, Guildford Road, Chertsey, Surrey, KT16 0PZ||Open Monday – Sunday (365 days a year), 8am – midnight. Find out more.|