Information on NHS services over August Bank Holiday 2021


Information on NHS services over the August Bank Holiday – Monday 30th August 2021

This August Bank Holiday, Surrey residents should follow government advice on coronavirus. For more information on government advice, visit

The local NHS is urging residents who need urgent care that’s not an emergency to choose the right service to meet their needs, freeing up hospital emergency departments to treat those in most need.

Options available to you and your family this Spring Bank Holiday


If you or someone you live with has one of the common Coronavirus symptoms of:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

You should self-isolate and book a test immediately.

If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS 111 online.

Please do not go to your GP practice or community pharmacy. 


NHS 111 first

If you think you need medical help right now, go straight to NHS 111 first - available on the phone and online, 24 hours a day, 7 days a week.

NHS 111 is there for when you need medical help fast, but it is not a life threatening emergency.

How NHS 111 works

You will be asked questions about your symptoms on the website or by speaking to a trained adviser on the phone. Depending on the situation, you will then:

  • Find out what local services can help you
  • Be connected to a nurse, emergency dentist, pharmacist or GP
  • Get a face to face appointment if you need one
  • Be told how to get any medicine you may need
  • Get self-care advice
  • Be booked a timed slot in walk-in centres and emergency departments if that's where you need to be


GP access

Please note that Surrey Heartlands GP Practices will be closed under normal bank holiday arrangements this Monday 30th August.

Community pharmacies

If you or people you live with do not have Coronavirus symptoms and you think you need advice from a pharmacy for a health concern, you can see if your local pharmacy is open

Pharmacists and their teams are an essential part of the NHS and need your help and support during the coronavirus pandemic.

Always treat staff with respect, they are doing their best to provide you with the medicines and advice you need.



The NHS is here to help when you need it, but you can Help us Help you by knowing when you can care for yourself and your family. Have a well-stocked medicine cabinet so you can treat common health conditions like sore throats, colds, coughs and grazed knees.

In cases of emergencies please dial 999.

This is when someone is seriously ill or injured and their life is at risk.

The NHS is safe and here for you



Model Publication Scheme Class: Not part of the MPS