Coronavirus (COVID-19) Vaccination FAQs

Surrey Heartlands Covid-19 Vaccination Programme Logo

Vaccines are the way out of this pandemic. An effective vaccine is the best way to protect you and your family from coronavirus.

Please find details of pop-up and walk-in vaccination clinics on our vaccination centres webpage.

First doses

You do not need to wait to be contacted before booking your vaccine appointment if any of the following apply:

  • you are aged 18 or over

You can book your appointment near to where you live. When you receive a text inviting you to book your vaccination appointment, just click on the link and you will be given a range of dates and times to choose from.

You can also attend a larger vaccination centre or a pharmacy that provides COVID-19 vaccinations via the online coronavirus vaccination appointments facility now.

Please note if you are aged 39yrs and younger you will be offered either Pfizer or Moderna as an alternative to the AstraZeneca vaccine unless there is a strong clinical indication otherwise. This is based on guidance issued by the Joint Committee on Vaccinations and Immunisations (JCVI) on 7 May 2021.


Second doses

Appointments for a second dose of a Covid-19 vaccine will be brought forward from 12 weeks to eight to nine weeks for the remaining people aged 18+ who have yet to receive their second dose in line with government guidance. This is to ensure people across the UK have the strongest possible protection from the virus at an earlier opportunity.

How will I be contacted for my second dose appointment?

Local GP-led vaccination sites will contact individuals by text or by telephone with appointment details. You do not need to contact the NHS. Or you can take advantage of one of our walk-in services that are advertised on our website.

If you attended one of the national mass vaccination sites, you should already have your appointment for your second dose and will be contacted if you are eligible for it to be brought forward.

Please call 119 if you have any issues relating to your second dose appointment in a mass vaccination centre.

If you have any issues relating to your second dose you can contact the Local Vaccination Service where you had your first dose appointment as follows:

  • East Surrey - Alliance for Better Care (ABC)
    • 0333 370 4110
  • Guildford and Waverley - ProCare
    • 01483 362522
  • North West Surrey - North West Surrey Integrated Care Service (NICS)
    • 0300 561 1324
  • Surrey Downs - please contact the CCG Vaccination Enquiry Service
    • see details below

Please do not call the above numbers for any other enquiries about the vaccination programme or to ask when you will be contacted for your first dose vaccination. We ask everyone to be patient.

Please note that second doses cannot be brought forward beyond existing timeframes due to travel plans, whether for work or for leisure. Please do not contact the CCG asking for appointments to be amended for this reason.


Help us to help you

  • Please attend your booked appointments

  • Please do not arrive too early for your vaccination appointment to help us maintain social distancing

  • Please continue to follow all the rules to control the virus and save lives.

Coronavirus (COVID-19) Vaccination Questions

Below are a series of Frequently Asked Questions to help you in making an informed decision about the Coronavirus vaccine. 

Visit the Coronavirus (COVID-19) Vaccination Updates page to find out the latest news and updates about the Vaccination Programme in Surrey Heartlands.

You cannot chose which vaccine you will have. Vaccines provided by the NHS have been approved because they pass the MHRA’s tests on safety and efficacy.

Vaccines are the way out of this pandemic. Please be assured that whichever vaccine you get, it is worth your while.

When will I be offered a vaccination?

We are following the guidance issued by the JCVI (Joint Committee for Vaccination and Immunisation) and vaccinating people in a priority order based on the JCVI’s determination of risk of serious illness or death from Covid-19.

The current priority groups are:

  • People aged 18 and over
  • People aged 16 to 64yrs who have certain underlying conditions and those who are clinically extremely vulnerable
  • People who live or work in care homes
  • Frontline health and social care workers
  • People who receive carer’s allowance
I have a question about the NHS App
  • The NHS Digital Support Centre has lots of useful informaation about how the NHS App works and how it shows your vaccination status.

Vaccination safety

Is the NHS confident the vaccine is safe?
  • Yes. The NHS will not offer any COVID-19 vaccinations to the public until experts have confirmed they are safe.  

    The MHRA, the official UK regulator, has said that the vaccines currently provided – Pfizer/BioNTech and Oxford/AstraZeneka - and the newly approved vaccine – Moderna - are very safe and highly effective, and we have full confidence in their expert judgement and processes.

  • As with any medicine, vaccines are highly regulated products. There are checks at every stage in the development and manufacturing process, and continued monitoring once they have been authorised and are being administered to the public.

Fertility, pregnancy, and the vaccines

Should I receive the vaccine if I am of childbearing age, pregnant or breastfeeding?
  • There's no evidence that the COVID-19 vaccine has any effect on your chances of becoming pregnant. They do not affect fertility and there's no need to avoid pregnancy after vaccination.

  • If you're pregnant, you will be offered the COVID-19 vaccine when you're eligible for it (when it is the turn of your age group).

  • If you're pregnant, you will be offered the Pfizer/BioNTech or Moderna vaccine. They have been more widely used during pregnancy in other countries and have not caused any safety issues. You will not be offered the Oxford/AstraZeneca vaccine.

  • You can have any of the COVID-19 vaccines if you're breastfeeding. If you are 39 years or younger, you will be offered the Pfizer/BioNTech or Moderna vaccine as with all patients in this age group.

  • The vaccine cannot give you or your baby COVID-19.

  • Read the latest COVID-19 vaccine advice if you’re pregnant, may get pregnant or are breastfeeding on GOV.UK

Existing health conditions and the vaccines

I’ve had my flu vaccine, do I need a coronavirus vaccine?
  • The flu vaccine does not protect you from COVID-19.

  • As you are eligible for both vaccines you should have them both, but they should be separated by at least a week.

The vaccines and suitability

Do the vaccines contain animal products?
  • No, the approved COVID-19 vaccines do not contain any animal products or egg. The COVID-19 vaccine ingredients are available on the GOV.UK website.

How effective are the vaccines?

How effective are the COVID-19 vaccines?
  • The 1st dose of an approved COVID-19 vaccine should give you good protection from coronavirus. But you need to have the two doses of the vaccine to give you longer lasting protection.

  • There is a chance you might still get or spread coronavirus even if you have been vaccinated but the chance of serious illness is lowered. This means it is important to continue to follow social distancing guidance and wear something that covers your nose and mouth in places where it's hard to stay away from other people.

Booking your vaccination appointment

How will I know where I have to go for my vaccination?

Help with your vaccination appointment

I don't have transport to get to my vaccination appointment. What should I do?

Attending your vaccination appointment

What do I need to bring to my appointment?
  • You'll need to bring:

    o A face covering, unless you cannot wear one for an age, health or disability reason.

    o Your booking reference number.

    o If you are a health or social care worker, eligible because of your workplace, you will need to bring proof of your work identity such as a work ID card, wage slip or official letter from your employer.

After your vaccination appointment

Will I be protected from the virus straight after my first vaccination?
  • No. For both vaccines you get the vast majority of your protection from two weeks after the first dose. It is therefore extremely important that you continue to adhere to all current rules to minimise infection.

Vaccination locations

Where are the Surrey Heartlands vaccination sites?
  • Go to the Coronavirus (COVID-19) Vaccination Centres page to find out where services are located in Surrey Heartlands.

    There are different types of sites operating in Surrey Heartlands:

    1. Sandown Racecourse and Community Pharmacies, which are sites coordinated by NHS England.
    2. GP-led Local Vaccination Sites.
    3. GP-Led Pop-up Vaccination Sites.

Enquiry Service

Please note: the Vaccination Enquiry Service is not able to answer any clinical questions. Patients with clinical queries relating to the vaccines are advised to contact their own GP or specialist.

If you cannot find an answer to your question you can contact our Vaccination team via:

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • 0300 561 2500 - lines are open from 9am to 4pm, Monday to Friday only.

Please note: this is NOT a vaccination booking service.



Review Date: 2021-07-19
Review Due: 2021-09-20
Model Publication Scheme Class: Class 9: Services Commissioned